Higher Resolution Technology Services LLC provides information technology services, consulting, and related technical support. In the course of delivering our services and products, we may collect business contact details, account identifiers, support ticket content, device and network metadata, logs needed for troubleshooting, and billing information. Where we administer cloud or security tools on your behalf, we may process data according to the configuration you approve and the agreements in place with your vendors.
We respect the confidentiality of personal and business information entrusted to us. Higher Resolution Technology Services LLC uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse, consistent with the nature of the services we provide.
When you engage Higher Resolution Technology Services LLC, you may share operational details such as user counts, locations, access policies, and performance requirements. We use this information solely to scope, deliver, and improve our services and products—including monitoring, maintenance, migrations, and incident response—and to meet contractual and legal obligations.
We do not sell your private client data to unrelated third parties for their own marketing. Personnel with access to sensitive environments are expected to follow internal access controls and confidentiality expectations appropriate to the work performed.
Security is integral to how we operate. Higher Resolution Technology Services LLC may integrate or recommend third-party platforms (for example, identity, backup, or ticketing providers). Where we administer those services for you, processing is governed by your instructions, applicable vendor terms, and our agreements. Administrative access to your systems is limited to what is needed to perform the agreed work.