By engaging Higher Resolution Technology Services LLC for managed IT services, consulting, projects, procurement assistance, or other technology services described in a statement of work, order, or service agreement, you agree to these terms. Higher Resolution Technology Services LLC will deliver the agreed services and products with reasonable skill and care, using personnel and methods appropriate to the engagement. Deliverables may include documentation, configurations, recommendations, or ongoing support as specified in writing between the parties.
Technology work often depends on third-party vendors, internet connectivity, hardware lead times, and access you provide to systems and stakeholders. While Higher Resolution Technology Services LLC will meet mutually agreed milestones where reasonably possible, certain outcomes (such as vendor approval times, carrier installs, or software defects outside our control) may vary. Material changes to scope may require a written change order and adjusted fees or schedules.
Fees for services and products are due according to the invoicing schedule in your agreement. You are responsible for licensing fees, subscriptions, and usage charges billed directly to you by third parties (for example, cloud providers or software vendors), unless we have expressly agreed in writing to a different arrangement. Late payments may incur charges or suspension of services as permitted by law and your agreement.
Upon full payment for agreed project deliverables that we create specifically for you (such as written runbooks or custom configurations identified as yours), you receive the usage rights described in your agreement. Higher Resolution Technology Services LLC retains rights to its general methodologies, tools, templates, and pre-existing intellectual property. You grant us the access and licenses reasonably needed to perform the services you request.